How a busy neighbourhood pizza shop runs every Friday night — website, app, kiosk, phone, Deliveroo and Uber Eats — through a single 厨房 flow, with no missed 订单 and no extra dispatcher.
"Our old 设置 had four tabs, two printers and a lot of arguing. Andromeda put it all on one screen and the shouting stopped." — Luca Romano, Owner, Pronta Pizza
Pronta Pizza were turning over serious volume on Friday and Saturday nights — but with a patchwork of systems. The till on one screen, Deliveroo on a tablet, Uber Eats on another tablet, Just Eat on a third, a phone ringing non-stop and a paper ticket queue that nobody trusted.
When Luca asked the team what slowed them down most, the answer was blunt: "finding the next order." 订单 were being dropped, duplicated and sent to the wrong 骑手. The food was brilliant. The ops were bleeding margin.
Single screen above the oven. Colour-coded by channel and age. Bump buttons push 订单 straight to the pack station.
Deliveroo, Uber Eats and Just Eat 订单 land on the same KDS as own 订单. Tablet spaghetti retired.
Peak: own riders. Spill-over: Uber Direct fires automatically. No more "we're running three 骑手 short tonight".
Walk-ins order themselves. Counter 员工 redeployed to packing. Average basket up 21% on kiosk 订单.
Push notifications for slow Tuesdays. Reorder-in-one-tap on the app. Repeat 客户 up across the board.
Make, rack and drive times by hour. Luca coaches the 厨房 with data, not feel. OTD average at peak down to 18 minutes.
Friday-night volume up 32% in the six 月s after go-live — without adding a single head in the 厨房 or a second dispatcher. The spare capacity was hiding in the old workflow.
Zero dropped 订单 on peak nights. Every channel lands on the same KDS, so nothing gets buried on a second tablet or missed during a push.
The owner takes Saturdays off. Luca used to run every Saturday himself. Now Mission Control on his phone tells him sales, service times and stock alerts from the beach.
Book a 20-minute call and see how a single KDS turns into a very different service.
预约演示