Uber Direct runs its on-demand rider network on our behalf — at commercials we've negotiated at platform scale. Your sites get fleet pricing without being fleet-sized, and auto-dispatch decides per order whether your 骑手 or an Uber rider delivers it.
"Running your own 骑手 only works until Friday at 8pm. Uber Direct catches the spike — and it's one click from the pass."
Most 餐厅 we work with run their own 外送 fleet. It's cheaper per order when volume is predictable and the team shows up. The trouble is that 餐厅 don't run on predictable volume. Fridays surge. Two 骑手 call in sick on a cold Tuesday. The aggregators keep firing tickets either way.
Uber Direct is the second pillar of Deliver Plus: an on-demand courier network that sits behind the same auto-dispatch engine your own 骑手 use. If your team's busy, the order fires to an Uber rider automatically. If your team's quiet, it stays with them. You don't choose the model once — you run both at once, and the POS picks between them order by order.
We've done the commercials with Uber at platform scale. Individual 餐厅 get pricing built for the sector — not the standalone rate card a single site would be quoted when it goes direct.
Andromeda decides: own 骑手 or Uber rider, whichever is faster on the postcode right now. Queue depth, 厨房 prep time, ideal pickup time and live 骑手 capacity all feed the decision.
Whether the rider is one of yours or an Uber rider, the order, the GPS trail and the proof of 外送 sit inside the Portal and Mission Control — same view, same reports, same dispute trail.
Uber Direct inside Andromeda runs in one of two modes — flip between them per site, or mix them if you want different rules at different times of day.
Manual request. The owner or duty manager taps "Get courier" on an order from the pass or Mission Control. Andromeda fires the job to Uber Direct at the pre-negotiated rate, and the rider rolls in at ready-time. Best for operators who want eyes on every courier booking and use Uber Direct only on overflow or specific 订单.
Fully automated. Every qualifying order is dispatched by Andromeda in real time — own 骑手 or Uber rider — with no-one touching a button. The engine looks at four things at once: is there an own 骑手 coming back to base soon; is the 厨房 running to time or behind; is the drop-off postcode inside the own-外送 zone; and what's Uber's ETA right now. It then fires the job to whichever option gets the food to the door fastest, inside your cost rules.
You set the rules. "Own 骑手 first, Uber only when we're stacked" is common. "Uber always outside postcode X" is common. "Manual until 7pm, automated from 7pm" works too. The plumbing is ours; the policy is yours.
| Uber Direct on your own | Uber Direct on Andromeda | |
|---|---|---|
| Account set-up | Direct application, credit checks, volume thresholds — often declined for single sites | Live same day on our platform agreement |
| 定价 | Single-site rate card | Pre-negotiated platform pricing |
| Dispatch | Manual — open another app | Manual or fully automated, from the POS |
| Choice of 骑手 | Always Uber | Own 骑手 or Uber, per order |
| Operator visibility | Separate Uber dashboard | Driver GPS and proof of 外送 in your Portal |
| Zones | Fixed by Uber | Your zones + Uber overflow |
| Reporting | Separate dashboard | Inside Portal sales reports |
| Refunds / disputes | Uber support | Handled in Mission Control |
| Integration effort | API build | A tick-box in onboarding |
"Before Andromeda and Uber Direct, Friday at 8pm meant one of us driving. Now auto-dispatch just takes the overflow. I'm actually in the 厨房 on a Friday again."
— independent operator, LondonExisting Andromeda 客户 can enable Uber Direct from their Portal today. 新 客户 see it as a standard option in the demo. There's nothing to install — Uber Direct lives inside Andromeda's 外送 engine, not as a separate app — and nothing to configure beyond your coverage zones and your own-骑手 rules.
Typical turn-on time from flicking the switch to your first Uber Direct 外送: same day. Most operators test with a handful of sample 订单 first, watch the dispatch screen and rider flow, then let the mode of their choice — manual or fully automated — take the peak that evening.
And the onboarding side of it. A single store or small chain trying to open a direct Uber Direct account typically hits credit checks, minimum-volume commitments and a long onboarding back-and-forth — and is often declined outright. Because Andromeda has the platform agreement with Uber, sites on our estate are live same day, at pre-negotiated fleet pricing, regardless of size. No separate contract. No credit check. No minimum.
No. Most Andromeda 餐厅 run their own 骑手 and use Uber Direct as overflow on peaks and for zones they don't cover. Auto-dispatch decides per order — you set the rules once, and the POS applies them.
Pre-negotiated platform rates that reflect the combined volume of Andromeda's 餐厅 — not the rate card a single independent would be quoted. The exact number varies by postcode, time of day and distance. We share it during the demo.
Generally no — the order arrives in your packaging, from a rider holding your bag, with confirmation in your branded SMS or email. The Uber Direct relationship lives behind the scenes, between Andromeda and Uber.
The whole of mainland UK where Uber operates — which is most urban and suburban areas. We check coverage by site during onboarding, and you can configure exclusion zones where you'd rather not offer courier 外送 at all.
You do, through Andromeda. We see the rider status, the GPS, the 外送 attempts — and surface them in the Portal and Mission Control. Uber's own support is the fallback for rider issues, but the customer-facing experience stays with you.
Only if you want it to. Most operators keep their own 骑手 because it's cheaper per order when volume is predictable, and use Uber Direct to catch the peaks, the long-distance 订单 and the no-show-骑手 nights. The two run side by side.
Both modes are supported. In manual mode, the owner or duty manager taps "Get courier" on each order they want to send via Uber — full control, zero automation. In fully automated mode, every qualifying order is routed by Andromeda in real time — own 骑手 or Uber rider — with no-one touching a button. You can flip modes per site, or mix them by time of day (manual during quiet hours, automated during peak).
In theory, yes. In practice, most single-site and small-chain operators find it hard. Uber Direct's direct onboarding runs credit checks and expects volume commitments that independents often don't clear — and the rate card you'd be quoted standalone is nowhere near the platform pricing we've negotiated. Through Andromeda, there's no separate contract with Uber, no credit check and no minimum volume. You turn it on in the Portal and you're live the same day, at pre-negotiated fleet pricing.
The full 外送 operation — own 骑手, auto-dispatch, zones, SMS updates and 骑手 tracking.
See the 外送 platform →The broader concept: own fleet plus partner fleet, one auto-dispatch brain, branded for your 餐厅.
See Deliver Plus →Our other named partner — 支付, terminals and billing on a single Stripe account.
See the 支付 partnership →Twenty-minute demo. We'll place a test order, watch auto-dispatch pick own 骑手 or Uber rider, and follow the dispatch screen end to end.
预约演示