We don’t like bugs anymore than you do, so our team has been out squashing them as they are reported, so check out the latest fixes below which will be heading to your store(s) soon.

BuildNumberProductTypeDescriptionResolution
5.11.0.0PrintingBug FixOrder Expected date outputs as 01/01/1970In certain style sheets the future date was printing incorrectly and this has been resolved
5.11.0.0PrintingBug FixOrder Placed Time is incorrect on print outputsWhen printed, the order placed time displayed equals the OrderWantedTime minus EDT. This only works for ASAP orders, as Future orders can be placed hours prior to the EDT so this has been changed to use a new Originally Placed time.
5.10.0.0Make ScreenBug FixHistory and Future views of Make Screen (KDS) was showing Shop orders as Collection ordersOrder occasions are now displayed correctly
5.10.0.0Labour ManagementBug FixSMS Rota button is missing from Build Rota UIThe option to send Employees the weekly schedule by Text was missing and has been replaced. SMS Credits required and details can be obtained from the Helpdesk.
5.10.0.0Make ScreenBug FixShop orders on the Make Screen (KDS) were wrongly displayed in History viewHistory view of the Make Screen (KDS) wasn’t displaying the occasions correctly which has been resolved.
5.9.0.0AndroWeb 1.0Bug FixOrders from AndroWeb cannot be cancelledAndroWeb orders can now be cancelled
5.9.0.0SettingsBug Fix“Till Functions” is disabled when “Complex Tills” is enabledComplex Till allows cashiers to be set with own float per cash drawer and therefore the Till Function option should have been disabled which has now been resolved. Most stores use a shared floated so this wouldn’t apply.
5.9.0.0Labour ManagementBug FixScheduling a staff member on holiday increases scheduled HoursHolidays were being included in hours worked which has been resolved
5.9.0.0PrintingBug FixReprinting an EATIN order results in different formatting on outputReprinted tickets now use the same format as the original.
5.8.0.0Make ScreenBug FixOrder does not clear make stage after being madeOrders containing a Deal were not progressed from the MAKE stage after the order is made which has been resolved
5.7.0.0OtherBug FixPublic Sub CopyRamBoot() fails to completeRare issue of the clients not loading has been resolved
5.6.0.0Make ScreenBug FixCold Modifiers are displayed when “Show Cold Items” is disabled on the KDSAn order placed with a hot item with cold toppings now only displays the hot toppings on the kitchen display.
5.6.0.0Make ScreenBug FixMake Screen (KDS) auto-refreshes to top even when setting is not enabledThe Make Screen (KDS) can be set to auto-refresh back to the top if preferred, but was doing this regardless of the setting and has been resolved.
5.6.0.0Order EntryBug FixCustomer Phone number not displaying in POS on certain devicesComet CallerID device wasn’t populating phone number into Order Entry which has now been resolved.
5.3.0.0PrintingBug FixTicket “0” does not print under certain circumstanceDepending on your printer setup and how they are configured, if set to print on MAKE; when the first order of the day (Ticket 0) is captured, the Ticket.xml was not generated once the order is MADE which has been resolved.
5.3.0.0OtherBug FixSMS Support for Republic of IrelandSMS Marketing texts can now be sent in the Republic of Ireland.
5.2.0.0Order EntryBug Fix“Repeat Order” allows Occasion specific Deals to be ordered for the Incorrect Occasion typeA user is now prevented from repeating a Delivery Specific Deal as a Collection Order.
5.0.24Order EntryBug FixWhen blacklisting an address, rameses blacklists all addresses for that customerWhen a customer has multiple delivery addresses stored against their account, Blacklisting only 1 address treats all addresses as though they are blacklisted which may not be the case.
5.0.32.0DispatchBug FixOrder Specific Notes weren’t being displayed after adding additional ordersOrder notes for additional orders ready for dispatching weren’t showing as you click on each order which has now been resolved.
5.0.14SettingsBug FixRemoving numeric characters in CIDSome telephone service providers have been found to include special characters and these will be stripped to ensure clean data is maintained.
5.0.26DispatchBug FixImplement order lock if book out is in progressEditing is allowed when book out is not in progress.
5.0.27Order EntryBug FixImplement Order Occasion UI resizes to include Call Centre Site UI element when Call Centre custom setting is enabledCall Centre UI was missing on the new design, but has now been replaced
5.0.25Order EntryBug FixRestored the Repair Database function on startup of RamServeThere was a database repair which ran on Startup. This was removed during testing and was never restored. It has been restored now as it was impacting on End of Night.
5.0.30.1MenuBug FixSimple Menu Editor view Crashes when the UI is minimizedIssue with new menu editor UI resolved
5.0.28.3MenuBug FixAdditional validation on upload of menu to prevent Run-Time Error 13Following Add New Product in new EditMenu, RTE 13 appears when trying to Upload menu to FTP which has been resolved before release.
5.0.23SettingsBug FixReversed the change which supresses save when device attribues are not completeInternal use only
5.0.29.1Order EntryBug FixMSVBVM60.DLL Error (c0000005) when Discounting in order takingThe issue was intermittent and has been reported to occur when repeatedly discounting an order in order taking which has been squashed
5.0.30.1ReportingBug FixProper handling of Cancel button being pressed in report printing for report ORD-02We have fixed the bug to ensure when you select ‘Cancel’ the system does not crashed
5.0.31.1Order EntryBug FixPound sign (£) on deal’s name crashes RamesesIncluding symbols such as pound signs in deal names would crash the POS when used in a deal wizard group which has now been resolved.
5.0.20DispatchBug FixThe “Collect” button is active when the float value to collect has not been specified. This allows a user to perform “Collect Nothing”, with a Security Authorisation.The “Driver Logout” option is no longer selectable unless a “Float Value” has been inputted. The Update button is not active prior to keying a value into the “Enter Amount” field.
5.0.20Labour ManagementBug FixEMP-08 timesheet report has been restricted to completed shifts.All shifts worked for longer than 15mins are recorded correctly. If a Team Member has a shift recorded for less than 15 mins it is expected that this is an error and this shift will not appear.
5.0.0.0Order EntryBug FixCollection order taking was restricted if the Customers address is blacklisted.Collection ordertaking is no longer prohibited if the customer address is blacklisted.
5.0.20ReportingBug FixThe Save to PDF report option did not work in all cases.There was a problem saving reports to PDF which has been resolved.
5.0.0.8Order EntryBug FixEDT in future time dialogue to match the confirmed EDTThe value in the field “How many minutes before…” of the Future Time dialogue in Order Taking does not match the system’s Estimated Delivery Time/Collection Countdown, thereby allowing a user to commit orders with a wanted time less than the earliest available delivery / collection time has been fixed.
5.0.11Order EntryBug FixWhen a shopper with a credit on their account places an order redeeming a partial credit, the outstanding credit value was not persisted against the shopper’s account.Unused credit is now persisted on the customer account until the value reaches £0
5.0.19PrintingBug FixA label with category selection reprints the deselected itemsWhen reprinting labels it was also printing labels from a category with deselected items.
This has been fixed to prevent this happening.
5.0.11SettingsBug FixCustom settings for Orders, Security, Remote and Ports tabs was not readable.Settings changed to make the text legible
5.0.16Order EntryBug FixCaller ID value does not display on select order occasion UI.During the UI changes this function became broken and has since been fixed to display the Caller ID of the number calling the store.
5.0.15DispatchBug FixDrivers could use any password on the late delivery promptRandom password can no longer be entered for a driver.
5.0.11OtherBug FixSMS disclamer now savesFor stores using the SMS Marketing / Labour information function – Text entered in the SMS Disclaimer field of the Messages tab in Rameses Custom Settings was not being saved and has now been fixed.
5.0.11Order EntryBug FixEmployees with a Job Description –
Untrained ! do not appear in the user list when clocked in and are thereby unable to login and use the POS.
Employees with a Job Description of Untrained are now displayed on the User list and can log in to the POS.
5.0.16DispatchBug FixWhen a Driver is clocked out, the “Drivers Working Today” list was not auto-refreshed to remove the clocked out driver.The Drivers working today now updates as expected,
5.0.11Order EntryBug FixEDT displays triple digitsEDT value was not being displayed if larger than 2 digits, this has been resolved to display triple digits, but we hope you never need this!
5.0.11ReportingBug FixThe order history calendar displayed 01/01/1970 rather than the current date.The date was not being set so the system used the standard calendar default of 1/1/1970 (no idea why this was chosen).

Now this displays the current date.

5.0.18Order EntryBug FixOpen the till for “Cash Only” orders did not work correctly.The option to prevent the Cash drawer from opening when there wasn’t a need for it has been fixed.

Helpdesk need to be contacted if you wish this option to be enabled.

5.0.15PrintingBug FixOrders which were edited twice did not re-print.Tickets now re-print regardless of how many times an order is edited.
5.0.18Labour ManagementBug FixTimekeeping dialog showed staff as ‘OVERTIME’ prior to their scheduled shift endStaff were displayed on OVERTIME as soon as they were clocked in and this has been changed so that If a staff member is still clocked in AFTER their scheduled End Time, their status displays “OVERTIME”
5.0.26DispatchBug FixDispatcher “Main” Mode is not relinquished on form closeOnce the Dispatcher form is closed, MAIN mode is relinquished and the next workstation to access the Dispatcher form is granted MAIN mode access unless a dedicated dispatch station has been set as a device.
5.0.22SettingsBug FixDeal “Order Min” Value no longer impacts kitchen displayMinimum Order Value has been split and now ensures that values inputted do not impact on other measures.
5.0.17Order EntryBug FixReintroduce editable delivery charge in the collection order confirmation UISome stores were using the “Delivery Charge” option in “Collection Orders” to adjust prices for 3rd party orders e.g. UberEats and therefore this option has been replaced.
5.0.22Order EntryBug FixCustom Setting adjusted to remove the first CID digit when using a CTI comet devices.Some phone providers prefix the phone number with an extra digit which then affect the CID display on the POS.

This setting has been added to remove the prefixed number

5.0.21MenuBug FixThe new Edit Menu tool crashes under a certain circumstance.This new tool is being developed to enable the Owner to make simple menu changes yourself. More details will be following on this new functionality.
5.0.19PrintingBug FixThe subtotal value on printed receipts wasn’t clear.The Subtotal value on a printed receipt was including any Service Changes and VAT which can lead to confusion so this has been changed so that Subtotal now includes VAT, but excludes any charges or discounts and is then totalled at the bottom in ‘Total Sales Value’.
5.0.21PrintingBug FixThe Andromeda Printing log file records that it is a DEBUG versionAlong with the wrong version number being displayed, the AndromedaPrinting 4.2.4.0 also indicates that it is a Debug version, which was incorrect. Although this doesn’t impact the printing it has been fixed to aid us to provide better support.
5.0.18Labour ManagementBug FixTimekeeping Dialog – Late filter performs opposite actionThe option to filter the Timekeeper for Team Members who are late for their shift now only shows Late Employees instead of full list.
5.0.20ReportingBug FixOPS-01 report now fits onto one page again.We have made further design changes to the OPS-01 report to ensure it fits to one page.

This also restores the date range function of the report that was previously removed.

5.0.19PrintingBug FixMulti-print functionality doesn’t work for the kitchen ticketKitchen Tickets are now able to be set to print multiply times.
5.0.17Labour ManagementBug FixPayroll UI loads an incorrect format.When opening the Payroll Screen (Manager/Payroll), it would load all employees when only employees with paid hours should have been displayed, which has now been fixed.
5.0.21Labour ManagementBug FixEmployees hours were not captured correctly if an employee was clocked in but the time keeper window had been left open for some time.The timestamp for an employee when clocking in was based on when the Time Keeping Form was Opened. This has been changed to record the current time to avoid situations when the Time Keeper has been left open.
5.0.21PrintingBug FixAn incorrect Andromedaprinting version number was being recorded in log files.Although this has no impact on the system it does help us support you better when there is a problem.
5.0.17Order EntryBug FixService Charge % imposed in Custom Settings was displayed on all order taking UI for all occasions and not just Dine In.The option for providing a Service Charge % on the bill was being displayed in all order occasions and should only display when the occasion is Dine In and has been fixed.

This is a custom setting and can be applied by Helpdesk if required.

5.0.22Order EntryBug FixData for New Address 4 and 5 could not be saved in the “Change Address” formWe have resolved an issue where you could only save 3 addresses, so for customers who fancy a takeaway in more locations can now.
5.0.21Make ScreenBug FixRuntime error 30009 on Make Screen (KDS)If there were items on the current view of the Make Screen (KDS), but none in the HISTORY view, when you tried to navigate to the HISTORY view, it was causing a Run-time error ‘30009’ which has now been resolved.
5.0.23Order EntryBug FixSpecial Characters not being removed on some caller ID’sSome telephone service providers have been found to include special characters; such as Dashes, in the telephone number, when exposed to the POS via the caller ID and this would cause some discrepancies to how the customer’s information was being recorded
5.0.15PrintingBug FixLong product names overflow into Price on Printing“Cust_Compact_Win_80mm” stylesheet wraps text so it no longer overlaps the price.
5.0.22Make ScreenBug FixMissing Arial Narrow font on Make Screen (KDS)When the Make Screen (KDS) didn’t have the “Arial Narrow” font installed, the system would replace the top line to a different Arial Font. This in some cases caused issues reading the items on the screen and has been fixed.
5.0.19PrintingBug FixReceipt printer reprints on Skip Make and Skip Oven actionsAn unwanted system generated reprint was occurring when skipping stages which has now been resolved.
5.0.16Labour ManagementBug FixPayroll UI doesn’t display paid hours for SundaysWe had accidentally deleted a day from the week, but do not panic we have restored it and the Payroll UI now displays correctly.
5.0.25Order EntryBug Fix‘Cancel’ on ‘Rameses account screen’ closed the ‘Change Payment Type’ dialogueWhen ACCOUNT is selected from the payment type selection a further dialog box is displayed. Cancelling out of this caused the payment type selection screen to close as well and this has been resolved.
5.0.29.2ReportingBug FixInternet orders imported via ACS lost their VAT Rate tagTotals were correct, but the problem was only that the VAT rate is not displayed which has been resolved.
5.0.31.1Order EntryBug FixRun-time error ‘0’ when pressing “View on Map” during blacklistThe user is prompted whether they want to blacklist the highlighted road on form load. Now when selecting “No” the Address List is automatically populated.