A family-run Italian restaurant keeping tradition at the stove — and running every order, booking and loyalty point through one clean platform.
"Andromeda took the phone off the wall. We can actually taste the sauce again." — Franca Esposito, Owner, Nana Franca
Nana Franca had the food. What they didn't have was a phone that stopped ringing at 7pm, a website that took orders reliably, or any clear picture of who their regulars were. The till spoke to nothing; the online ordering was a separate login; loyalty was a card behind the counter.
Franca and her son Marco wanted to focus on their guests — not on tabbing between screens while the kitchen shouted for tickets.
Fast mobile checkout, saved addresses, Apple Pay. Same-day switchover — customers barely noticed except that it was quicker.
Replaced paper tickets and the old cash-register setup. One ticket stream for delivery, collection and dine-in.
Points on every order across every channel. Recognised automatically at the till, app or website — no cards, no lookups.
The phone still rings — but now Franca sees who's calling, their usual, their allergens. Orders taken in under a minute.
Deliveroo and Just Eat orders land on the same kitchen screen. One menu to update. Nothing falls through the cracks.
Daily sales, top dishes, best customers. Five minutes with a coffee. No spreadsheets, no accountant translation.
Direct orders doubled inside 12 months. The app and website now outsell the aggregators combined — and every one of those orders has Nana Franca's name on the box, not a marketplace logo.
Weekend ticket times fell by 12 minutes on average. One unified kitchen display, no duplicated orders, no "whose ticket is this?" at the pass.
A loyalty base of 3,400 regulars. Birthday emails go out automatically. Win-back nudges convert one in six sleeping customers. The marketing runs while Franca is making pasta.
20 minutes with us and you'll see exactly how Nana Franca's setup could work for your site.
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