How we collect, use and protect personal information from visitors to our website and users of our platform.
When you interact with our website or platform, we may collect your name, email address, telephone number and company details — typically via a contact form, newsletter sign-up, survey, feedback form or live chat. We also collect information automatically through cookies and analytics (see cookies below).
We collect personal information when you:
We use the information we collect in the following ways:
When you electronically execute our Master Services Agreement (MSA) during onboarding, we create a permanent PDF record of the executed agreement. To make that record legally robust and auditable, we capture and embed the following in the PDF:
We store the executed PDF in Cloudflare R2 (EU region), email a copy to the address you provided, and attach it to your Xero customer record. We retain it for the life of the agreement plus seven years to meet UK contract and tax-record requirements. You can request a copy at any time by emailing info@andromedapos.com.
Our website is scanned regularly for security vulnerabilities and known threats to keep your visit as safe as possible. We use regular malware scanning, and all sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology. Any personal information we hold is kept behind secured networks and is only accessible by a limited number of employees with specific access rights.
You have the right to access the personal information we hold about you, to ask us to correct inaccurate data, and to request deletion. We will respond to any such request within 28 days. To make a request, email info@andromedapos.com.
In the unlikely event of a personal-data breach that is likely to result in a risk to your rights and freedoms, we will notify you within 14 days and inform the relevant supervisory authority as required under GDPR.
Yes. Cookies are small files transferred to your device's hard drive through your browser (if you allow) that enable our systems to recognise your browser and capture and remember certain information. We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Each browser is a little different, so check your browser's Help menu to learn the correct way to modify your cookies. Disabling cookies may mean some features of our site stop working as expected.
We do not sell, trade or transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others' rights, property or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Where we engage third-party marketing agents, they may contact potential and existing customers on our behalf. These third parties are bound by contract to handle your data in accordance with this policy and GDPR.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of those linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Where Google services such as Google AdSense are used, Google, as a third-party vendor, uses cookies (including the DART cookie) to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following Google features:
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
We do not currently honour Do Not Track signals and do not plant cookies when a Do Not Track browser mechanism is in place. We do not change our practices when we see a Do Not Track signal in your browser.
We allow certain third-party behavioural tracking — for example, by Agile CRM — for analytics and marketing operations purposes.
We collect email addresses in order to:
To be in accordance with CAN-SPAM we agree to the following. If at any time you would like to unsubscribe from receiving future emails, you can email us at info@andromedapos.com and we will promptly remove you from all correspondence.
If there are any questions regarding this privacy policy, you may contact us using the information below.
Andromeda UK Services Ltd
Victory House, Business Park
400 Pavilion Drive
Northampton NN4 7PA
info@andromedapos.com
Companion and alternative-URL policies that cover specific Andromeda apps and services: