Solution · Improve delivery times
Long delivery times don't just lower today's review. They quietly delete tomorrow's repeat order. Andromeda attacks every leg of the journey — make time in the kitchen, dispatch decision behind the till, and drive time on the road — with one connected system instead of three disconnected screens.
A delivery order is really four small jobs in a row. Most operators only measure the last one. Andromeda measures all four — and every minute saved upstream is a minute earned at the door.
From order placed online, on the app or via an aggregator, it's typically 2 to 10 seconds until it hits the kitchen display or printer — no manual re-entry, no missed tickets, no phone calls to read back.
Kitchen display shows a single clear ticket per order with a live timer. Manager sees per-station make time so bottlenecks surface.
Auto-scheduler picks own driver, Uber Direct or Stuart based on cost and ETA — no human guess, no waiting for one to phone in.
Driver app gets the route and customer details. Live GPS feeds back into your delivery dashboard so the duty manager always knows where every drop is.
When we audit a slow shop, we usually find the same handful of leaks. None of them are the kitchen team's fault — they're the system's fault.
Web order arrives, manager retypes it into the till, prints it to the kitchen. 90 seconds gone, plus the risk of a typo. Andromeda lands every order on the kitchen display directly — zero hands.
The most-overdue ticket gets buried by the busiest five. Andromeda colour-codes overdue tickets red on the screen — the kitchen literally cannot miss them.
Order is bagged. Manager rings round. Driver is at the back of a previous run. 4 minutes lost. Andromeda's auto-scheduler quotes Uber Direct and Stuart in seconds and books whichever is cheaper or faster.
Manual stacking is hit-and-miss. Andromeda's dispatcher groups orders going to the same area into a single multi-drop, sequenced shortest-distance-first.
So they put the caller on hold and chase the driver. Now the dispatcher is on the phone instead of dispatching. Andromeda's live driver map shows every drop in real time — staff answer in seconds, calls drop, OTD improves.
Realistic gains we see when a site moves from a paper-and-phones operation to Andromeda's kitchen display + auto-dispatch + driver app:
Average TTD reduction across delivery orders, sustained across busy and quiet sessions.
Increase in delivery orders served per hour at peak — same kitchen, same drivers, less idle time.
Fewer "where's my order?" calls into the shop, freeing managers to actually run the shift.
"We pulled seven minutes out of our average TTD without changing anyone in the kitchen. The KDS plus auto-dispatch did the work — managers stopped firefighting and the customer reviews moved with it."
Typically 2 to 10 seconds from order placed — whether it comes from your website, your app, or an aggregator (Uber Eats, Just Eat, Deliveroo) — until it hits the kitchen display or printer. There's no manual re-entry, no re-typing into the till, and no waiting for someone to notice a new ticket. That alone removes 60–90 seconds per order versus a paper-and-retype workflow, and it's where a surprising amount of TTD quietly disappears.
OTD (Out-The-Door) is the time from order placed to courier leaving the shop. TTD (Time-To-Door) is order placed to customer's door. OTD is what you control directly; TTD is what the customer feels. Andromeda measures both, per order, per site, in real time.
Both. Andromeda runs an in-house dispatcher for your own drivers and connects to Uber Direct and Stuart for on-demand cover. The auto-scheduler picks the best option per order based on cost, ETA and availability — and you can set the rule (in-house first, cheapest, or fastest).
Most kitchens take to it within a shift. There's a single ticket per order, a clear countdown, and overdue tickets colour-coded red — no scrolling, no stack of paper to lose, no "did we already make that one?". Make-time data goes back to the manager so coaching is grounded in numbers, not opinion.
Yes. Mission Control surfaces real-time make time, OTD and TTD per site, with thresholds you set. If a site slips, the right manager gets pinged at the moment it happens — not buried in a daily report the next morning.
You can throttle: extend quoted delivery times automatically when the kitchen's behind, pause new aggregator orders for a defined window, and route excess to Uber Direct or Stuart. Customers get a realistic ETA up-front instead of a broken promise an hour later.
Yes. Drivers clock in via the same employee app they use for shifts. Pay-per-drop, hourly, or hybrid driver pay models are all supported, and the app produces a clean daily statement so cash-up doesn't drag.
Bring a recent week of order data and we'll map your make time, OTD and TTD against the targets above — site by site, hour by hour. 30-minute call.
Book a delivery audit