How a busy neighbourhood pizza shop runs every Friday night — website, app, kiosk, phone, Deliveroo and Uber Eats — through a single kitchen flow, with no missed orders and no extra dispatcher.
"Our old setup had four tabs, two printers and a lot of arguing. Andromeda put it all on one screen and the shouting stopped." — Luca Romano, Owner, Pronta Pizza
Pronta Pizza were turning over serious volume on Friday and Saturday nights — but with a patchwork of systems. The till on one screen, Deliveroo on a tablet, Uber Eats on another tablet, Just Eat on a third, a phone ringing non-stop and a paper ticket queue that nobody trusted.
When Luca asked the team what slowed them down most, the answer was blunt: "finding the next order." Orders were being dropped, duplicated and sent to the wrong driver. The food was brilliant. The ops were bleeding margin.
Single screen above the oven. Colour-coded by channel and age. Bump buttons push orders straight to the pack station.
Deliveroo, Uber Eats and Just Eat orders land on the same KDS as own orders. Tablet spaghetti retired.
Peak: own riders. Spill-over: Uber Direct fires automatically. No more "we're running three drivers short tonight".
Walk-ins order themselves. Counter staff redeployed to packing. Average basket up 21% on kiosk orders.
Push notifications for slow Tuesdays. Reorder-in-one-tap on the app. Repeat customers up across the board.
Make, rack and drive times by hour. Luca coaches the kitchen with data, not feel. OTD average at peak down to 18 minutes.
Friday-night volume up 32% in the six months after go-live — without adding a single head in the kitchen or a second dispatcher. The spare capacity was hiding in the old workflow.
Zero dropped orders on peak nights. Every channel lands on the same KDS, so nothing gets buried on a second tablet or missed during a push.
The owner takes Saturdays off. Luca used to run every Saturday himself. Now Mission Control on his phone tells him sales, service times and stock alerts from the beach.
Book a 20-minute call and see how a single KDS turns into a very different service.
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