Restaurant software shouldn't trap you. These are the three commitments we make on day one — the same commitments we make on year five.
Most restaurant tech contracts are designed to keep you. Long-term lock-ins, upfront hardware costs that make leaving painful, and tier changes buried behind renegotiation. Andromeda is built on the opposite principle: you should stay because it works, not because you can't leave.
Every Andromeda subscription is month-to-month. There is no 24-month contract, no 36-month tie-in, no minimum term hidden in the small print. If Andromeda isn't working for you, you can leave.
All we ask for is one month's written notice so our billing and operations team can close your account cleanly — finalise invoicing, arrange hardware collection, and hand back any customer data you want to export.
Opening a new site shouldn't start with a five-figure equipment bill. Your Andromeda plan includes the hardware you need to run a modern restaurant — so you can open, grow or add a site without an upfront capital outlay.
That typically covers POS terminals, receipt printers, kitchen printers, kitchen display screens, self-service kiosks and card readers, configured, installed and supported. If you leave Andromeda, the hardware comes home with us — returned in good working order.
Restaurants aren't static. You open a new site, add a kiosk, take the second shop off during winter, turn on loyalty for Christmas, drop an add-on that isn't earning its keep. Your software should flex with you — not lock your plan in on the day you signed.
Add a terminal, add a site, add a kiosk, switch on marketing or loyalty — or scale back — whenever your business changes. No renegotiation. No penalty. No waiting for a contract anniversary. Billing is pro-rated on the next invoice.
This is genuinely unusual in restaurant tech. Here's what a typical competitor contract looks like next to Andromeda's.
Running 10 or more sites? Enterprise customers operate under bespoke commercial terms agreed per engagement — typically including annual commitments, volume discounts, dedicated onboarding and custom SLAs. The spirit of the Triple Guarantee still applies: we earn our place on your estate every year. Talk to us about an enterprise engagement.
Andromeda has been built by people who have run restaurants. We know how it feels to be 18 months into a 36-month contract with software that's letting you down, hardware you've already paid for, and a supplier who doesn't return your calls because the cheque has cleared.
The Triple Guarantee is a commercial decision and a cultural one. It forces us to earn our place on your till every single month — with a platform that works, support that answers, and a roadmap that keeps moving. If we ever stop earning it, you should be able to walk. That discipline is good for you, and it's good for us.
It is also the single biggest reason customers who look at Andromeda alongside the industry's standard 24–36 month lock-ins choose us. Not the feature list. This.
There is no long-term contract. Every Andromeda subscription is month-to-month. If you decide to leave, all we ask for is one month's written notice so our billing team can close your account cleanly. An email to billing@androtech.com is enough.
It's genuinely included in your subscription, with no lock-in. POS terminals, receipt and kitchen printers, kitchen displays, kiosks and card readers are supplied as part of the plan you're on, installed and supported. You don't pay upfront capex, and there's no hidden 3-year tie-in attached to the hardware. It is on loan for the duration of your subscription and is returned if you ever leave.
Fair wear and tear from normal restaurant use is completely fine — that's what restaurant hardware is designed for. We ask that equipment is returned clean, intact, functional and with the original peripherals (power supplies, cables, mounts, stands). Items that are damaged beyond fair wear, missing, or returned without their accessories may be chargeable at replacement cost, which is the standard across every equipment-loan agreement in the industry.
Yes. Add a terminal, add a site, add a kiosk, switch on loyalty, drop the marketing module — any change lands on your next monthly invoice, pro-rated to the day. No renegotiation, no penalty, no "you have to wait until your anniversary". The only thing that needs lead time is physical hardware installation for a new site or terminal, which is usually a few working days.
It's the working time our billing and operations team needs to wind an account down properly — finalising your invoicing, arranging a hardware collection slot that suits your site, closing third-party integrations (Stripe, aggregator feeds, domain pointers) and making sure nothing breaks on your side. It's an operational reality, not a commercial stick. If you genuinely need a faster exit, talk to us — we're not in the business of holding restaurants hostage.
Yes — the same Triple Guarantee applies to chains and franchise groups of up to nine sites. No long-term lock-in, hardware included, flex your plan as your estate changes. Enterprise customers running 10 or more sites operate under bespoke commercial terms — see the enterprise question below for detail.
It's yours. Your customer list, your order history, your menu — all exportable from the portal whenever you want it, not just on your way out. GDPR-compliant. We don't hold data hostage, and we don't make you chase us for it.
Yes. These three promises are written into our standard Master Services Agreement. They aren't marketing language — they're contractual terms. Our sales team is happy to walk any prospective customer through the exact clauses before you sign anything.
Enterprise engagements (typically 10 sites and above) run on bespoke commercial terms rather than the standard Triple Guarantee. Those contracts usually include annual commitments in exchange for volume discounts, dedicated onboarding, custom SLAs and account management. The spirit of the Guarantee still applies — we expect to earn our place on your estate every year — but the specific commercial mechanics are tailored to the engagement. If you run 10+ sites, speak to us directly and we'll put together an enterprise proposal.
Simple, month-to-month plans. Hardware included. Transparent add-ons. See the numbers and what's in each tier.
See pricing →How the Triple Guarantee applies to multi-site operators and franchise groups running 5, 20, or 200 sites.
For chains →Fifteen minutes. We'll walk through the platform, quote for your sites, and show you the exact clauses in the contract.
Book a demo →It shouldn't be unusual. With Andromeda, it's written into every subscription. Book a 15-minute demo — we'll show you the platform and walk you through the guarantee clauses.
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